Link Policy

Mod Pieces links all third party content and images back to it’s original source. If you would like Mod Pieces to remove a link to your website or image, please contact us.

Mod Pieces welcomes links to our website. All original content and images must be linked back to their original source.

 

Shipping Policy

All Mod Pieces custom goods, and all goods listed for sale in our online store, ship from Canada. Mod Pieces ships to Canada and the Continental US. Please contact us to request a shipping quote for other international destinations prior to purchase.

Mod Pieces ships via Canada Post, which offers multiple levels of service. Unless otherwise requested, your order will ship using the most cost effective service. Most orders arrive within 5-7 business days.

Mod Pieces will provide shipping quotes for all custom orders in advance. All shipping charges for goods listed in our online store will be calculated during checkout.

All orders are shipped as trackable packages. You will receive your tracking number on the same day that your order ships.

Non-Canadian residents are responsible for any and all additional duties and taxes that may occur as a result of the package crossing the border.

 

Returns + Exchanges + Damages

If for some reason you’re dissatisfied with your purchase from our online store, Mod Pieces accepts returns within 7 days for exchange or refund.

Please contact us within 7 days of receipt of your order to discuss a return or exchange.

All shipping charges are non-refundable and all return shipping charges are the responsibility of the buyer. We recommend that all returns be sent as insured trackable packages as Mod Pieces cannot be held responsible for lost or damaged shipments.

All returned items must arrive in the same condition as they were originally sent. Returns that are damaged, soiled, or altered may not be accepted and will be sent back to the buyer.

Please allow 7 days for your return to be processed, once the returned item is received by Mod Pieces.

All custom orders are final sale.

Please note that many of the goods listed in our online store are vintage. These items may have the blemishes and imperfections that come with age. These are what contribute to the items unique quality, therefor they cannot be considered defective. All blemishes and imperfections will be disclosed to the buyer prior to purchase.

In the unlikely event that your item arrives damaged, please contact us immediately. The buyer is responsible for taking photographs of the damage, as well as retaining the item and all packaging materials until instructed otherwise.

All shipments are insured and Mod Pieces takes every precaution to properly package your fragile items for safe shipment. However, Canada Post does not insure fragile items such as glass or pottery. That being said, our main goal is buyer satisfaction, so we will work with you to rectify the situation.

 

Payment + Currency + Taxes

The Mod Pieces online store accepts payment via Stripe. We accept all major credit cards, including Visa, MasterCard, and American Express.

Payments can also be handled offline. Please contact us if you’d prefer to pay for your order via cash, cheque, Interac e-transfer, PayPal, or provide your credit card information by phone.

All prices in the Mod Pieces online store are listed in US Dollars due to our relationships with multiple US partners.

All custom orders will be quoted in the currency native to the country that the buyer resides in. Example: Canadian custom orders will be quoted in CAD Dollars and US custom orders will be quoted in US Dollars.

Mod Pieces collects HST in the following percentages from Canadian buyers who reside in the following Provinces.

  • 13% - New Brunswick
  • 13% - Newfoundland
  • 15% - Nova Scotia
  • 13% - Ontario
  • 14% - Prince Edward Island